Safe Browsing

If you need to exit this site quickly, click on the ‘Leave site’ button on the right-hand side of the screen. This will take you to the browser homepage.

You should be aware that it is not possible to completely cover your tracks online. However, there are steps you can take to hide your movements to an extent. If you need to browse in complete privacy, use a different computer such as at a local library, internet café or at work.

We recommend that you change your passwords to devices and accounts on a regular basis, and never share them with anyone else. Although this won’t prevent a perpetrator gaining access to your device/s, it can make it more difficult for them. You should also try to create password or code combinations that are unlikely for anyone to guess; i.e., try not to use family or pet names, dates of birth, street names, or other personal information that someone who knows you would be able to guess easily.

Going Incognito (private browsing)

Google Chrome:

  1. Open up Google Chrome on your device
  1. In the top right-hand corner click the three little dots and select ‘New incognito window’
  1. A new window will open. To check you’re browsing incognito, look for the icon.

Mozilla Firefox:

  1. To open a Private Browser Window in Firefox, click on the Firefox Menu in the upper-right-hand corner of the browser.
  1. Then select ‘New Private Window’.

Internet Explorer 11:

  1. Right-click on the Internet Explorer icon (an ‘e’) located in the task bar at the top right of the window.
  1. Then click on ‘InPrivate Browsing’.

Microsoft Edge:

  1. At the top right of your screen, click on the icon that has the three dots.
  1. Then click on ‘New InPrivate window’.


  1. Open the taskbar at the top right where the three dots icon is. This will open a list of options.
  1. Select ‘New InPrivate Window’ from the list of options. This will open an incognito window.


To open a Private Window on a Mac, users can do a three-key combination of Command-Shift-N.

Otherwise, a Private Window can be opened by selecting the File menu when you have Safari open, and clicking on ‘New Private Window’.

Deleting cache and cookie history

What is a cache?

A cache is a special storage space for temporary files that makes a device, browser, or app run faster and more efficiently. [1]

What is a cookie?

Cookies are text files with small pieces of data — like a username and password — that are used to identify your computer as you use a computer network.

Data stored in a cookie is created by the server upon your connection. This data is labelled with an ID unique to you and your computer.

When the cookie is exchanged between your computer and the network server, the server reads the ID and knows what information to specifically serve to you. [2]

Google Chrome:

  1. On your computer, open Chrome.
  1. At the top right, click the three dots.
  1. Click ‘More tools’ then select ‘Clear browsing data’.
  1. At the top, choose a time range. To delete everything, select ‘All time’.
  1. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  1. Click ‘Clear data’.

Mozilla Firefox: (note: the below instructions apply to Mozilla Firefox desktop. Steps may differ on mobile devices. Click here for more information.)

  1. Click the menu button (three stacked lines) and select ‘Settings’.
  1. Select the Privacy & Security panel.
  1. In the Cookies and Site Data section, click ‘Clear Data’.
  1. Remove the check mark in front of ‘Cookies and Site Data’.
  1. To delete all caches, make sure you check the box next to ‘Cached Web Content’, then click the ‘Clear’ button.
  1. Close the ‘about: preferences’ page. Any changes you’ve made will automatically save.

You can also set Firefox to automatically clear the cache when Firefox closes:

  1. Click the menu button and select ‘Settings’.
  1. Select the Privacy & Security panel and go to the ‘History’ section.
  1. In the drop-down menu next to Firefox will, choose ‘Use custom settings for history’.
  1. Select the check box for ‘Clear history when Firefox closes’.
  1. Beside Clear history when Firefox closes, click the ‘Settings’ button. The Settings for Clearing History window will open.
  1. In the Settings for Clearing History window, put a check mark next to Cache
  1. Click ‘OK’ to close the Settings for Clearing History window.
  1. Close the ‘about: preferences page’.

Internet Explorer 11:

  1. Select ‘Tools’ (via the Gear Icon), then click ‘Safety’, then select ‘Delete browsing history’
  2. Select the ‘Cookies and website data’ check box, and then select ‘Delete’.

You can also access this menu by pressing Ctrl + Shift + Delete whilst on the Internet Explorer 11 home page.

Microsoft Edge & Bing:

  1. Open Microsoft Edge, select ‘Menu’ (3 dots icon on top right-hand corner of the browser)
  1. Then click ‘Settings’, then ‘Privacy, Search, and Services’.
  1. Under ‘Clear browsing data’, select ‘Choose what to clear’.
  1. Click the “Cached images and files” and “Cookies and other site data” boxes and then select ‘Clear’. You may also wish to select the “Browsing History”, “Download History”, and “Passwords” boxes


  • To clear your history and cookies, go to ‘Settings’, then ‘Safari’, and select ‘Clear History and Website Data’. It’s important to note than clearing your history, cookies and browsing data from Safari won’t change your AutoFill information.

  • To clear your cookies and keep your history, go to ‘Settings’ > ‘Safari’ > ‘Advanced’ > ‘Website Data’, then click ‘Remove All Website Data’.

Search queries

Some search engines such as Chrome and Bing retain words and phrases you have typed into the search bar and show them when you or someone else next uses the search bar. If you clear your search history after each browsing session, this should not happen. However, we recommend checking the settings of the specific browser you use.


According to technology and IT security company Norton, “Spyware is a blanket term given to software that gathers information about your computer and the things you do on it and sends that information over the Internet to a third party. Spyware often installs itself on your computer without you knowing and runs in the background, secretly collecting data, or meddling with your computer set-up.” [3]

Perpetrators may have spyware installed on your device/s (including mobile phones, tablets, desktop computers, laptops, and smart devices such as smart watches) to monitor who you are talking to and when. Spyware has been known to record instant messages and video chats/calls, control webcams and take screenshots. It can be sent via email, instant message and social media messages.

Here are signs to look out for that might suggest spyware has been installed on your device:

  • Pop-up ads start appearing frequently.
  • Your default home page has changed.
  • Your device starts to run slowly, freeze or crash.
  • Your browser redirects to unsolicited sites i.e. websites you have not visited.
  • Your security software doesn’t run properly.

To protect yourself from spyware attacks, make sure you:

  • Install security software
  • Be careful what you download and only do so from trusted sources
  • Only click on links you trust


1 – Business Insider

2 – KasperSky

3 – Norton

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